Welcome to our website...

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The New World Trading Company (UK) Ltd's relationship with you in relation to this website.
The term 'The New World Trading Company (UK) Ltd' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Terms of Website Use

The content of this website is for your general information and use only. It is subject to change without notice.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The New World Trading Company (UK) Ltd's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website Disclaimer

The information contained in this website is for general information purposes only. 
The information is provided by The New World Trading Company (UK) Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The New World Trading Company (UK) Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The New World Trading Company (UK) Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Gift Card Terms

 Gift card refund policy:

Payment for gift cards can be made online or in one of our NWTC venues using cash, credit or debit card and is taken in pound sterling.

We do not offer refunds on gift cards unless they are faulty or damaged. To return a faulty or damaged gift card, please email giftcards@nwtc.uk.com.

My New World loyalty policy

The ‘My New World’ membership rewards loyalty (via app or card) by giving credit each time you make a purchase at any NWTC venue as well as entitling members to rewards and offers. The credit earns expires after 12 months from point of earning and can be redeemed as a 'balance' against food and drink purchases.

Please click here to read our full My New World Loyalty Policy.

If you have any enquiries about earning credit or rewards, or your account in general, please email myrewards@nwtc.uk.com

Your Feedback is Important

We love feedback, that’s why we award one lucky winner with a £50 voucher each month. Winner is selected at random and drawn each month. The winner will be contacted via email within 30 days of our prize draw. Feedback must be shared via our automated feedback system, HGEM, in order to be entered into the monthly draw. Voucher will be valid for all New World Trading Company venues. Voucher will expire after 12 months. 

Birthday Bubbles Reward

A toast to you! Enjoy a bottle of Prosecco on us as a birthday treat when you dine – yours to enjoy within 14 days before or 14 days after your special day.  

  • Exclusively available to registered members of My New World who have downloaded and registered more than 24 hours prior to your birthday.
  • The reward is one 750cl bottle of Prosecco and can be redeemed only once during the period of 14 days before or 14 days after your birthday.
  • Valid only when dining. Excludes Saturday and Sunday.
  • The birthday Prosecco reward is subject to availability and may be withdrawn at any time.
  • The reward may be refused at the discretion of a manager.
  • The reward may be exchanged for beer or a soft drink at the discretion of the manager.
  • Reward may only be claimed once in a 12 month period.
  • Cannot be used in conjunction with any other offers. 
  • You must be 18 or over to enjoy.
  • We kindly ask you inform us at the time of booking that you are claiming your reward. 
  • Please provide accurate information when registering with My New World, as incorrect information will mean you are ineligible.
  • Please drink responsibly.

User Generated Content

You hereby grant to NWTC and its affiliated companies the right and permission to use your Content posted to a social media platform using one of our NWTC venue Geotag locations or Hashtag and social handles such as Instagram Content on our Websites and social media. We reserve the right, in our sole discretion, to determine which Content to use. We may publish, review, modify or remove all or part of your Content at our sole discretion.  

The Content may be used as part of a competition initiative, or it may otherwise be used regardless. 

You hereby grant NWTC a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable and non-exclusive license to use, copy, distribute, publish, exhibit, reproduce, digitize, modify, adapt, create derivative works from, publicly perform, publicly display, incorporate, and otherwise exploit such Content on NWTC Websites or in any other media now known or later developed for advertising, marketing or any other lawful purpose desired by NWTC. NWTC may assign or sublicense all or a portion of their rights under this agreement, including this license, without your prior consent or any payment to you.

You acknowledge and agree that: (a) NWTC have the right to arrange the posting of Content in any way in its sole discretion without your prior approval; (b) NWTC have no obligation to provide you with any credit or other attribution when using your Content; (c) any "moral rights" in your Content are waived; and (d) you are not entitled to any compensation or other payment from NWTC in connection with use of your Content. You agree that you will have no approval rights, no claim to compensation, no claim (including, without limitation, claims based upon breach of privacy, defamation or intellectual property infringement) against NWTC arising out of any use (in accordance with the terms hereof), blurring, alteration, editing, distortion, faulty reproduction, or use in any composite form of the Content.  

You may request that we remove your Content, and in such an event, we will take commercially reasonable steps to delete your Content Notwithstanding the foregoing, you acknowledge that we may be unable to fully delete all of your Content, particularly any Content posted to third party websites. We reserve the right to retain copies of Content as necessary for legal or compliance purposes. You understand and agree (a) that NWTC shall have no obligation to use the Content (or any part thereof); and (b) that NWTC may remove the Content (or any part thereof) from the Websites at any time for any reason in their sole discretion including to comply with applicable laws or due to complaints. You acknowledge and agree that NWTC have the right (but not the obligation), in their sole discretion, to pre-screen, review and remove Content at any time for any reason.

Photo Sharing Competition

If you tag @thebotanistuk on Instagram in a photo of your visit, you may be entered into a competition to win a £50 gift voucher. This competition may be terminated at any time. By entering the competition, you agree to our User Generated Content Terms and Conditions. 

January Sale Invitation £100 Voucher Prize Draw

Throughout December, there is opportunity to enter a prize draw to win £100 NWTC gift voucher and receive a personal invite to our January Sale via email.

To enter, simply complete the form in the venue (request from a team member) and confirm you are happy to be contacted if you are a winner and receive marketing communications from the Brand - you may unsubscribe at any point. Note: you must be over 18 to enter the Prize Draw and sign up to our database.

Entries close at 11:59pm on 31/12/2019 and the winner will be announced within 14 days of this closing date.

There will be one winner of a £100 voucher to spend at any NWTC venue.  

Providing incorrect information (such as false name or email) will mean you are ineligible to enter the Prize Draw. No more than one entry may be made per person.

No cash alternative is available to the prize and it cannot be transferred, sold or exchanged. Any personal data which we collect from you, or that you provide to us, will be processed by us in accordance with the Terms (above) and Privacy Policy here.

To contact us please visit https://nwtc.uk.com/contact or email us here.