Unexpected Experts Part 1 | Tamara’s Journey
February 5th, 2019
Hospitality, what an industry.
It’s hard to imagine how far that glass collecting, bar work or waiting job at 16 could take you. A time when you were trying to save the pennies to go and travel around Europe, buy the latest fashions or even just saving money whilst deciding what was next. Hospitality is known as a stop-gap industry, with people joining and leaving ‘in-between’ jobs. It’s entered to be left, but not anymore…
It’s a social, fast-paced environment, an industry where you face the unexpected and has far more to it than meets the eye. What is typically not viewed as a long-term career path has been misunderstood as not offering the same opportunities as other career choices. Yet, there are so many layers to a career in hospitality still to be discovered.
It’s not as though opportunities in hospitality are kept secret from the world - but how will anyone know what could be available to them, if we don’t shout about it?
UNEXPECTED EXPERT | TAMARA'S STORY
At New World Trading, we’re continuing to push the stigmas and expectations of the industry. There are so many wonderful things that contribute to our world, which requires roles and experts across all our sites and head office. Many of our people started in the company on the restaurant floor before crafting a career in something totally different, like sales. These are called our ‘unexpected experts’ - people who have challenged, contributed and questioned what it takes to break the mould of hospitality, drive the industry forward and make their mark in a career where you continuously face the unexpected.
One of New World’s most loved projects is TRIBES, which always strives to strengthen our company culture and inject fun into everyday life at New World. The mind behind this beautiful madness is the lovely Tamara, our Tribes Development Manager. Without her, the company would not nearly have so much fun as we do (just look at that TRIBES event photo above!)
Tam started working in the hospitality industry whilst studying at college, taking a part-time job at Old Trafford Stadium in Manchester. Upon finishing college, she says;
“To get some money quickly, I got a job as a glass collector in a Bar/Restaurant/Club. I found a real family in the team there, which I know many people do when they join hospitality. So, I rode that crazy wave all the way to becoming the restaurant manager. This place was an independent restaurant and I really felt the strain because of a lack in training and development. I think by then I actually may have stumbled on a career, so I stuck it out for one last Christmas before going to find a company that I could grow with.”
Tam joined New World as a server in The Botanist, Birmingham. From then, her career took a change in direction as she made her way into the Bookings Team, eventually taking on the role of Sales and Events Manager, before stumbling across the Tribes position.
“My manager, who is a great friend, actually sent me the information for the job! It was the bravest and best move I ever made.”
Tamara’s expertise is people. Having 24 sites means managing a very diverse number of teams and wow, does our girl know how to keep up with them! She says the diversity, “inspires” her role and the projects constantly require adaptation, listening and flexibility.
“The biggest lesson from my time in this role has been that people have a profound power to surprise you, this has been proven to me in so many weird and wonderful ways, DAILY!”
The task of TRIBES Development Manager is not for the faint-hearted. For a company that has changed, adapted, and expanded, we decided that creating this whole new career pathway was essential for New World and required someone who was up for a challenge. Tamara and her growing team were the perfect fit.
Finally, we asked her what the most amazing thing she has achieved in her unusual career. With so many to choose from - from the Barnardo’s Sky Dive, speaking at the Annual Peoples Conference to organizing the first designed-from-scratch event ‘The Zombie Run’ - Tamara said;
“My biggest thing really has to be the app. Last year I proposed the redevelopment of our Tribes app and since have been working with an incredible agency - e3Creative to turn this dream into a reality and create a platform that can really support the growth of the project. Last week I launched it! Through the process, I have learnt so much about an industry I really knew nothing about. App development is fascinating in so many ways! I have never been so proud and excited by something in my career. I felt unstoppable!”
New World is packed full of stories from unexpected experts, and we’d love to share more with you! Stay tuned to read more blogs in the coming weeks.